Refund Policy
Last updated: September 25, 2026
We want you to be able to try Colega without risk. Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders and processes refunds.
1. 14-day no-questions-asked refund
- For the first payment of a new subscription, you can request a full refund within 14 days of the payment date, without giving a reason.
- This includes the first payment taken at the end of the Pro free trial: you can get a full refund within 14 days of that first payment.
- The same rule applies to monthly and yearly plans.
2. Renewal payments
Later automatic renewal payments are not refundable. You can stop future payments at any time before a renewal by cancelling your subscription from your Account page; cancellation takes effect at the end of the period and you keep access until then.
If you believe a renewal payment was charged in error or twice, write to us and we will look into it and put it right.
3. How to request a refund
- Email support@colegapro.com from the email address registered to your account and, if possible, include your order number (shown on the receipt Paddle sends you).
- You can also contact Paddle directly using the link in your receipt or via paddle.net.
4. Refund process
Approved refunds are returned by Paddle to your original payment method. How long it takes to appear depends on your bank, usually 5–10 business days. After a refund the related subscription is cancelled and access to paid features ends.
5. Your statutory rights
This policy does not limit any statutory rights you have under consumer protection law.