Terms of Service

1. The Service

Colega is an AI assistant that runs on your desktop. When you ask it to, it can check your screen, answer your questions, listen to meeting audio to provide summaries and suggestions, and help you organise your notes and tasks. On the Teams plan these features can be used together with your teammates in a shared company workspace.

We may improve, change or remove features of the Service. We will not materially reduce the core features of a paid plan to your detriment during your current subscription period.

2. Your account

• You must be at least 18 years old to use the Service.
• You are responsible for keeping your account information accurate and your account secure. If you notice unauthorised use of your account, tell us immediately at support@colegapro.com.
• If you create a company (Teams) workspace, you are responsible for ensuring that the people you invite use the Service in line with these Terms.

3. Plans, free trial and payment

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle handles payment, invoicing, tax collection and the processing of refunds, and your purchase is also subject to Paddle's buyer terms. Your card details are never shared with us; they are processed only by Paddle.

• The Free plan is provided at no cost with usage limits. Pro and Teams are paid subscriptions; current prices and features are shown on our Pricing page. Prices are in US dollars and include applicable taxes where relevant.
• The Pro plan starts with a 7-day free trial. A valid payment method is required for the trial. Unless you cancel before the trial ends, the price of your selected billing period is charged automatically when the trial ends.
• The Teams plan includes 3 seats; each additional person is charged as an additional seat.
• Subscriptions renew automatically at the end of each billing period (monthly or yearly) until cancelled, and the price for that period is charged to your saved payment method.
• We may change our prices. If a price change applies to your existing subscription, we will notify you a reasonable time before the renewal at which the new price applies; if you do not accept the change, you can cancel before that renewal.

4. Cancellation

You can cancel your subscription at any time from your Account page. Cancellation takes effect at the end of your current billing period (or trial); you keep access to paid features until then and will not be charged again. You can undo the cancellation before the period ends.

Refunds are governed by our Refund Policy. Outside of the Refund Policy, we do not provide partial refunds for unused time.

5. Acceptable use

When using the Service, you agree not to:

• use it for unlawful, infringing, harmful or deceptive purposes;
• submit other people's personal data to the Service without the right to share it, or have the Service listen to meetings in breach of participants' legal rights regarding recording and listening;
• attempt to bypass the Service's security measures, usage limits or plan restrictions, reverse engineer the Service, or overload or disrupt it by automated means;
• transfer or sell your account, or share it with more people than your plan allows.

6. AI output

Colega's answers, suggestions and summaries are generated by AI models and may be inaccurate, incomplete or out of date. Do not rely on them alone for important decisions (legal, financial, medical, etc.) and consult a professional where appropriate. You are responsible for how you use the output.

7. Your content and intellectual property

Content you upload to or create through the Service (notes, tasks, documents, etc.) belongs to you. You grant us the right to process that content only as needed to provide, maintain and improve the Service for you. How we process it is described in our Privacy Policy.

All rights in the Colega software, brand, logo and website belong to us. These Terms give you a non-transferable, non-exclusive right to use the Service for your personal or internal business purposes.

8. Third-party services

The Service relies on third-party providers for hosting, database, AI processing and payments. These providers are listed in our Privacy Policy. We are not responsible for outages of third-party services that are beyond our reasonable control.

9. Suspension and termination

You can close your account at any time. We may suspend or close your account if you seriously or repeatedly breach these Terms, misuse the Service, or where required by law; where reasonable, we will give you notice first. If we end your paid subscription without a valid reason, we will refund the unused portion.

10. Limitation of liability

We work hard to provide the Service with care, but it is provided "as is" and we do not guarantee that it will be uninterrupted or error-free. To the extent permitted by law, we are not liable for indirect damages or loss of profits, and our total liability arising from the Service is limited to the amount you paid for the Service in the 12 months before the event giving rise to the claim. These limitations do not apply to wilful misconduct or gross negligence and do not affect statutory rights you have as a consumer that cannot be limited by contract.

11. Governing law and disputes

These Terms are governed by the laws of the Republic of Türkiye. The courts and enforcement offices of Kocaeli have jurisdiction over disputes. If you are a consumer, your right to apply to consumer arbitration committees and consumer courts within the statutory limits, and any mandatory consumer protections of your country of residence, remain unaffected.

12. Changes

We may update these Terms from time to time. We will announce material changes by email or in-app notice before they take effect. Continuing to use the Service after a change means you accept the updated Terms.

13. Contact

For questions and support: support@colegapro.com · Kocaeli, Türkiye